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Cheltenham Housing Aid Centre
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CHAC aims to put the client's interests and rights, first
| Entitlement: | We believe that everyone has a right to access secure, affordable housing and we work to minimise homelessness. |
| Equality: | We belive that each individual is of equal value and has a right to be treated equally. |
| Confidentiality: | We believe in the client's right to a confidential service. |
| Access: | We believe everyone has an equal right to our service. |
| Listening: | We believe people have a right to be heard and to be treated with respect. |
| Independence: | We believe in the right to challenge and question. |
| Participation: | We believe individuals should be encouraged to be involved in the development and delivery of service. |
| Resposibility: | We will encourage and support the individual in taking responsibility for his, or her own choices and decisions, in order to move forward. |
| Cooperation: | CHAC aims to work with other parties for the benefit of the client. |